MCW Privacy Policy: How Your Personal Information Is Handled From Start to Finish
Trust is earned in small moments: when a deposit lands exactly as promised, when support answers honestly, and when your personal details are treated with care. This Privacy Policy follows your information through its whole journey with us, from the moment you sign up to the day it is no longer needed.
We have kept the language simple on purpose. If anything remains unclear after reading, our support team will explain it in more detail at any time.
The Journey of Your Information
Your details reach us at different stages: when you register, when you verify your account, when you play and when you contact us. At each stage we collect only what that step genuinely requires.
Thinking about information as a journey helps us apply the right protection at the right time, and it helps you see exactly where each piece of data comes from.
At Registration
Under this Privacy Policy, signing up requires a username, password, mobile number, email address, date of birth and currency. These details create your account and confirm that you are old enough to use our services.
Your password is stored in an encrypted, one-way form. Nobody at the company can read it, and support will never ask you to share it.
During Verification
Before a first withdrawal, or if unusual activity is detected, we may request a photo of an identity document, a selfie and, occasionally, proof of address. As set out in this Privacy Policy, this step protects you from fraud and meets anti-money-laundering obligations.
Documents are reviewed by a small, trained team and stored in a restricted area of our systems, separate from everyday account data.
While You Play
Each session records technical and activity data: device type, browser, IP address, login times, games opened, bets placed and transactions made. This keeps your balance accurate, settles every bet correctly and helps us spot suspicious behaviour.
Small text files called cookies remember your language and keep you signed in. This Privacy Policy treats essential cookies as part of the service, while optional analytics cookies can be switched off in your browser.
Why We Use Your Information
Every use of your data has a specific purpose. We use it to run your account, process payments, provide support, settle games fairly and keep the platform secure.
Under this Privacy Policy, we never use your data for purposes unrelated to the service you signed up for, and we never sell it to anyone.
Safety and Responsible Gaming
Activity patterns help us recognise when play might be becoming harmful, for example a sudden rise in deposits or very long late-night sessions. In those cases we may reach out with information about limits and breaks.
The aim is always to protect you, never to encourage more play.
Messages You Can Control
With your permission, we send news about offers, tournaments and new games. You can change your marketing preferences at any time in account settings.
Service messages, such as security alerts, payment confirmations or changes to this Privacy Policy, are sent regardless, because they are part of running your account safely.
Keeping Your Information Secure
Our Privacy Policy starts with strong security: all connections to our website and app are protected with SSL encryption. Internal systems are monitored around the clock, and access to personal data is limited by role and logged automatically.
Payments through bKash, Nagad and Rocket are processed by secure partners. We never store your full wallet PIN.
Your Role in Security
Choose a strong, unique password, enable every security option offered in your profile and never share one-time codes. Log out on shared devices.
If you notice an unfamiliar login or transaction, change your password and contact support immediately.
Who Else Sees Your Data
Limited information is shared only where it is needed: with payment providers to move money, with verification services to confirm identity, with game studios to settle results and with authorities when the law requires it.
Every partner must protect your information to the standards described in this Privacy Policy and may use it only for the task we give them.
How Long We Keep It
Account and transaction records are kept while your account is open and for the period required by law afterwards, which is typically several years. This allows us to resolve disputes and answer regulatory checks.
When records are no longer needed, they are securely deleted or anonymised.
Your Rights and Controls
This Privacy Policy gives you clear rights. You may request a copy of your personal data, ask us to correct mistakes or, where the law allows, ask us to delete information. You can also object to marketing or withdraw consent you previously gave.
Requests are handled through live chat or email. To protect you, we may first confirm your identity before releasing any details.
Protecting Minors
Our services are strictly for adults aged 18 and over. We do not knowingly collect data from anyone younger, and any such account will be closed promptly.
Families can add extra protection with parental controls and filtering tools on shared devices.
Updates and Contact
We review this Privacy Policy regularly and update it when our services or legal duties change. The latest version is always on this page, and important changes are announced when you log in.
For any question about your data, contact the support team on MCW at any hour. We are always happy to explain how your information is used, and we thank you for trusting MCW.